How to use New Flag Helpdesk

Welcome to the new New Flag IT Helpdesk!

Here are some basic explanations on how to use the IT Helpdesk:

First: Before you can raise a request, make sure to login with your Google Account on the top right (This should only be necessary the first time using the Helpdesk):

After that you can either:

Raise service request - This you can use for all requests and issues you have
Approve request (as a manager) - for example approve a new laptop for your team member (you will get a email notification if there is anything to approve)
Use the search bar to find related help articles your to directly jump to your request category

Within the service request area:

Choose your category on the left
Choose the topic of your request
Fill in your request as detailed as possible
After that, the responsible person will contact you as soon as possible

Important:

Any other requests via E-Mail or Slack are not supported anymore
If you have any issues or are missing a category, please inform the IT department

Your New Flag Helpdesk Team